Zero tolerance policy

Zero Tolerance Policy for Abuse and Discrimination

At COFEIN, we are committed to providing a safe, welcoming, and inclusive environment for everyone—customers, staff, and visitors alike. We have a Zero Tolerance Policy toward any form of abuse, discrimination, or disrespectful behavior.

This policy applies to verbal abuse, physical abuse, racism, sexism, homophobia, transphobia, or any other form of discrimination based on race, gender, sexual orientation, religion, disability, or other protected characteristics.

1. Our Commitment

Safe Space: We strive to create a space where everyone feels respected and valued.
Inclusivity: We celebrate diversity and do not tolerate any behavior that undermines this principle.
Accountability: Any individual who violates this policy will face immediate consequences.

2. Zero Tolerance for Abuse and Discrimination

We have a Zero Tolerance Policy for the following behaviors:

Verbal Abuse: This includes shouting, swearing, insults, or any language intended to intimidate, belittle, or offend.
Physical Abuse: Any form of physical violence, threats, or aggressive behavior toward staff, customers, or visitors.
Discrimination: Racist, sexist, homophobic, transphobic, or otherwise discriminatory remarks or actions.
Harassment: Unwelcome comments, gestures, or behavior that create a hostile environment.

3. Consequences of Violations

Immediate Action: Any individual who engages in abusive or discriminatory behavior will be asked to leave the premises immediately.
Refusal of Service: We reserve the right to refuse service to anyone who violates this policy.
Legal Action: In cases of severe abuse, threats, or violence, we will contact the authorities and pursue legal action if necessary.

4. Reporting Incidents

If you witness or experience any form of abuse or discrimination while at COFEIN, please:

Inform a staff member or manager immediately.
Provide details of the incident, including the individuals involved and what occurred.
Rest assured that all reports will be taken seriously and handled confidentially.

5. Support for Staff

Training: Staff are trained to handle abusive or discriminatory situations calmly and professionally.
Protection: Staff have the full support of management to enforce this policy and protect themselves and others.
Confidentiality: Any staff member reporting an incident will be supported, and their confidentiality will be respected.

6. Our Promise

We are committed to maintaining a safe and respectful environment for everyone. By enforcing this Zero Tolerance Policy, we aim to ensure that COFEIN remains a place where all individuals can enjoy their time without fear of abuse or discrimination.